FAQs
Frequently Asked Questions
Apparel & Orders
Are illMade products made to order?
Yes. Most illMade products are made after purchase. This helps reduce waste and keeps production more intentional.
How long does shipping take?
Most orders are produced and shipped within 3–7 business days. After production, U.S. delivery is usually 5–12 business days and international delivery is usually 8–20 business days.
Why did only part of my order arrive?
Some items may ship separately because products can come from different fulfillment partners. If one item arrives first, the rest of your order may still be on the way.
Do you ship worldwide?
Yes, illMade ships to many countries worldwide. Available shipping options may vary by destination.
Do you offer same-day delivery?
No. Because products are made to order, we do not currently offer same-day delivery.
Can I cancel my order after placing it?
Orders begin production quickly. If you need to cancel, email info@illmade.org as soon as possible and we will do our best to help before production starts.
Can I change my size, color, or address after ordering?
Contact us right away. Changes are not always possible once production begins, but we will help where we can.
Can I return my order?
You may request a return within 30 days of receiving your order. Items must be unworn, unwashed, unused, and in original condition with tags attached when applicable.
How do I track my package?
Use the Track Order page with the tracking number emailed to you.
Fitness & Coaching
Where do personal training sessions take place?
Personal training sessions may be available in person or online depending on your location, goals, and schedule.
Do I need experience to start?
No. Training is customized to your current level. Beginners are welcome.
What happens during the first step?
The first step is a $75 Fitness Strategy Session. We review your goals, movement, training history, pain points, lifestyle, and the best coaching option for you.
Is the Fitness Strategy Session fee credited toward training?
Yes. If you move forward with a training package, the $75 strategy session fee can be credited toward your first package.
Do you offer online coaching?
Yes. Online coaching is available for people who want structure, accountability, and guidance without needing to train in person.
What is assisted stretch good for?
Assisted stretch can help with stiffness, flexibility, recovery, tight hips, posture, and general movement quality.
How do I book?
Start with the Fitness Strategy Session page or contact us directly at info@illmade.org.