Frequently Asked Questions

Apparel & Orders

How long does shipping take?

Our items are made to order and may ship from multiple warehouses. Standard delivery can take longer than mass-produced goods. If your order passes the estimated window, email us at info@illmade.org and we’ll help track it down.

Do you ship worldwide?

Yes, we ship almost everywhere in the world.

Do you offer same-day delivery?

No, we do not currently offer same-day delivery.

Can I cancel my order after placing it?

Orders begin production quickly. If you need to cancel, contact us at info@illmade.org as soon as possible and we’ll do our best to help before it goes into production.

Can I add or remove products from my order?

Once an order is placed, it cannot always be modified. Please contact us right away if something is not right and we’ll help where we can.

Can I track my package online?

Yes. Use our Track Order page with the tracking number emailed to you.

Fitness & Coaching

Where do personal training sessions take place?

Personal training sessions may be available in person or online depending on your location, goals, and schedule.

Do I need experience to start?

No. Training is customized to your current level. Beginners are welcome.

What happens during the first session?

The first session focuses on your goals, movement, posture, training history, and what kind of plan will work best for you.

Do you offer online coaching?

Yes. Online coaching is available for people who want structure, accountability, and guidance without needing to train in person.

What is assisted stretch good for?

Assisted stretch can help with stiffness, flexibility, recovery, tight hips, posture, and general movement quality.

How do I book?

Use the booking button on the fitness page or contact illMade directly for availability.